Please remember when calling tech support for connectivity issues you will need to be in front of the computer before calling.

SUPPORT CONTACTS

Billing Accounting Support & Questions
EMAIL: help@ptera.net

Technical Support & Questions
EMAIL: support@ptera.net

Ptera Wireless Office Hours: 9-5 M-F
Phone 509-927-7837
After Hours Cell Phone Numbers
(509)951-4226 (509)599-8770 (509)294-1174

Internet Services Agreement

Search Ptera.net

• Setting up your email account
• How to use the new Ptera WEB-Mail
• Important Information concerning Ptera WEB-Mail
• Important Information concerning SPAM
• How to adjust the Spam Assassin settings for your email account
• How to change you email password
• How to prevent your mailbox from getting full
• How to connect to your wireless router with Windows XP
• How to connect to your wireless router with Windows Vista
• How do I subscribe to newsgroup services
• Proper settings for your IP address and DNS servers for use with our service.
• Securing your wireless connection with WIN 2000 and XP
• Preventing Outlook Express from auto opening your email
• How to create new email messages with Outlook Express from your Outlook Express Email Address Book
• Enable password log in with Outlook and Outlook Express
• How to fix Outlook Express when it will not allow you to open any attachments
• How to gain access to legitimate sites blocked by the proxy filter