I have had your service for almost 3 years now and can not find any fault. You have increased speed and every year the service seems more reliable.
Ptera will set up your wireless router inside your home for 1 computer. If you have more than 1 computer, Ptera will instruct you how to hook the rest of your devices up to your new network. A router acts as a splitter, allowing up to 4 computers to be plugged in directly, and it also sends a wireless signal (different and separate from the wireless signal that brings the internet to your house) that sends your Internet signal throughout your home to any computer or laptop with a wireless card or adapter. An 802.11g/n wireless router can costs from ~$50-$200, and can be purchased from Walmart or Best Buy or any computer or office supply store. If you don't want to worry about purchasing the router, Ptera will provide one for $75 at the point of installation. Ptera can also offer professional network consulting for anything from VPNs to Wireless security cameras, as well as full backup systems and business networks.